Ellie MaeSupport

Ellie Mae Support: Customer Care for the Life of Your Business

Support on Demand

Whether you have a question about how the software works or need technical support with a particular issue, all of the resources you need are at your fingertips!

Select your Encompass Edition from the list below

In-Product Help

The first place to look is right in your software! Just click the Help button in the top right corner of your Encompass screen, or choose your Encompass edition in the list below to access product help right now.

SupportCenter

SupportCenter

The next place to check is our SupportCenter. With hundreds of how-to and technical articles as well as links to our Encompass Documentation Library and User Forum, you can find the answer to almost any question.

Go to SupportCenter

User Forum

User Forum

The next place to look is our User Forum. Join product discussions and get first-hand advice from fellow Encompass users and Ellie Mae Encompass experts.

Go to User Forum




Need assistance with a technical issue? Our tech support team is here to help!



Connect with a support technician right away via online chat!

When you contact us, please be sure to have your Client ID on hand.

Email Us

Email Us

Send our team an email.

When you contact us, please be sure to have your Client ID on hand.

Go to Email Request


Please note that you must be current on your software maintenance to take advantage of our support resources.
Learn how to reinstate your contract.